Code Course Title Start Date End Date Location
2025 TOTAL QUALITY MANAGEMENT (TQM) 14/02/2015 Egypt

    Jadarat giving you the opportunity to learn how to improve your ability in delivering a high-quality products and services to customers through joining our Total Quality Management Course (TQM).

Why is it different to learn with Jadarat?!

At Jadarat, you won't learn in the traditional way. Instead, you will learn by more engaging, and enjoyable learning practices, yet more fruitful, and have higher yield.

You will learn by educational games, storytelling, webinars, community of practices, job assignments, and more Engaging learning practices.



Total Quality Management Course (TQM) is to understand and learn to view quality from a variety of functional perspectives and in the process, gain a better understanding of the problems associated with improving quality, also quality tools utilized in service and international environments.

In order to achieve the very highest standards of quality and customer satisfaction it is necessary to embed quality right across the organization, in everything it does and with all staff.

This is underlying philosophy of total quality management. In addition, this total quality management provides a look at total quality management, what is it, how can it be used in all organization, and what benefits will you gain.



  • Quality Managers.
  • Quality Professionals/technicians.
  • Quality Engineers.
  • Procurement Personnel.
  • Document Controllers.
  • Internal Auditors.
  • Owner Managers.
  • Implementations Members.



    Before starting the course, we will get you ready by asking you to do warm up activities, a pre-course assignment that will prepare you for maximum gain from the course.



  1. Provide you with an understanding of quality concepts.
  2. Develop an appreciation of the need for quality and its Control.
  3. Enhance you awareness of the disciplines, systems and Techniques of quality management.
  4. Develop an appreciation of customers, clients and markets.
  5. Enable you to apply quality management methods to all Activities in the business or organization.
  6. Enable you to select, apply and recommend appropriate quality Tools and techniques to all activities in the business or organization.
  7. Understanding Quality Concepts.
  8. Quality Theory.
  9. Strategic Quality Planning.
  10. Customer Satisfaction.
  11. Global quality and Internal Quality Awards.
  12. Performance Measures.
  13. Quality Management Techniques and Ethics.
  14. The Total Quality Approach to Quality Management.
  15. Leadership and Change.
  16. Team Building and Teamwork.
  17. Overview of Total Quality Tools.
  18. Problem Solving and Decision Making.
  19. Continual Improvement.
  20. Benchmarking and Just-In-Time Manufacturing.
  21. KAIZEN® TQM.
  22. Discuss the meaning of the phrase “cost of quality”.
  23. Discuss the value-added perspective on quality.
  24. ISO standard.



    End-of-module assessment tests requiring a pass rate of 70% or above to advance to the next module.



  • We are committed to full money back guarantee if the delegate’s satisfaction is less than 90% in this course.
  • You can replay the same course within 6 month (Up to free seats).
  • After this course and any course in Jadarat, you get a life-time follow up as we keep following up with you assisting in all what you need of help and answers for inquiries related to the studied topic.
  • For Companies: Nominate a replacement of your employee to attend the same course if your employee resigned within 6 months of finishing the training.

    For more information or reservation please contact us, or you can apply online NOW!

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